Rules and Regulations
 
The items offered in this program have been approved by the Louisiana Department of Public Safety and Corrections. Only orders from family and friends will be accepted. Package privileges are subject to change without notice.

 
Ordering Information: Orders will be accepted Monday, September 30th through Wednesday, October 30th.  All orders must be received by October 30th in order to be processed. Any orders received after this date will be cancelled and a refund will be issued to the purchaser.
 

Cancelled Orders: Union Supply Direct will cancel orders for ineligible offenders and those who are paroled and/or released prior to the shipping of a package.

 
Ineligible Offenders: Offenders on canteen restriction will not be allowed to participate in the package program.
 

Product Information: We make every effort to show and describe the merchandise information as accurately as possible. Manufacturers, however, sometimes make changes to a product once our catalog has been printed. We regret any of these changes and make every effort to ship the product that you request. If an item is unavailable for any reason, we will substitute with an item of equal or greater value.

 
Payment Methods: Union Supply Direct accepts Credit, Debit, and Prepaid Cards with Visa, MasterCard & Discover card logos (see the order form for processing information) Cashier’s Check, Personal Check (must have customer’s name, address & phone number), Money Order (must be domestic, printed in the U.S.). Full payment must be made prior to an order being processed. All payments must have third party customer information on them. Payments with only the offender’s information will not be processed. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please be sure to provide the exact billing information that your credit card issuer bank has on file for your account. Credit card will be charged in full at the time your order is placed.
 

Cash Payment Option: Customer placing an order online or over the phone can now make cash payments with ACE CASH EXPRESS. 
 

Shipping: $5.95 Shipping fee on all orders (non-refundable).

 

Sales Tax: All hygiene items are taxable, food items are non-taxable on all orders.

Facility Name
Sales Tax %
Allen Correctional Center

9.15%

David Wade Corr Center

8.08%

Dixon Correctional Institute

9.45%

Elayn Hunt Correctional Center

10.12%

Louisiana Correctional Institute for Women

10.45%

Louisiana State Penitentiary

9.45%

B.B. Rayburn Correctional Center

9.28%

Raymond LaBorde Correctional Center (Avoyelles)

7.70%

 

 
Delivery Information: All packages will ship by Friday, December 20th. The institutions will distribute the packages accordingly, shortly after their arrival at the facility.

 
Returns: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.

 

Customer Service Questions: 
Union Supply Direct, Attn: Customer Service
Dept. 106, P.O. Box 9018
Rancho Dominquez, CA. 90224-6094

 
Customer Service Hours:
Monday-Friday 7:00 AM – 10:00 PM (CST)
Saturday 9:00 AM – 3:00 PM (CST)

 
Phone: (562)361-5723
Email: customerservice@unionsupplydirect.com
Web: LAinmatepackage.com